Assigning Cleaners

Assigning team members to cleaning tasks ensures every property has a responsible person and that your cleaners know exactly what they need to do. Once assigned, cleaners see their tasks when they log in, making it easy for your team to stay on top of their schedule.

Assigning a cleaner to a task

1. Go to Housekeeping in the sidebar.
2. Find the task you want to assign -- either on the dashboard or in the task list.
3. Open the task by clicking on it.
4. In the Assigned to field, select a team member from the dropdown. The list shows all team members who have been invited through the Team module.
5. Click Save.

The assigned cleaner will see the task in their own Housekeeping view when they log in.

Reassigning a task

If a cleaner is unavailable or you need to redistribute work:

1. Open the task you want to reassign.
2. Click the Assigned to field and select a different team member.
3. Click Save.

The task will move from the original cleaner's list to the new assignee's list.

Changing the task type

You can also change the type of a task when assigning or reassigning. For example, you might want to upgrade a standard post-stay cleaning to a deep clean:

1. Open the task.
2. In the Task type field, select the new type (e.g., switch from "Post-stay cleaning" to "Deep clean").
3. Click Save.

If a different checklist is associated with the new task type, it will be updated automatically.

What cleaners see

When a cleaner logs into hejGuide, they see:

• A list of their assigned tasks, organized by date.
• The property name and address for each task.
• The task type and attached checklist (if any).
• The ability to start and complete tasks, check off checklist items, upload photos, and report issues.

Cleaners only see the tasks assigned to them. They do not have access to other team members' tasks, bookings, or financial information.

TIP

Assign tasks as early as possible so your cleaners can plan their day. If you have a regular cleaning team, you can assign them to listings consistently so they become familiar with each property.

WARNING

Cleaners need to be invited through the Team module before they can be assigned to tasks. If you do not see a team member in the dropdown, go to Team to send them an invitation first.

Housekeeping rates

Each cleaner can be paid at their own rates, set on their team member profile (Team → open a member → Housekeeping rates). These are optional overrides — leave a field blank and hejGuide falls back to the property's default rate.

You can set three values per member:

• Hourly rate -- Used when no fixed clean rate applies. The expected cost is the hourly rate multiplied by the time the cleaner tracks on the task.
• Turnover clean -- A fixed amount for a lighter turnover between guests.
• Full clean -- A fixed amount for a comprehensive, full cleaning.

How the cost is calculated: a fixed clean rate always takes precedence. If a task's cleaning type has a fixed rate set (turnover or full), that amount is used. Otherwise hejGuide falls back to the hourly rate × tracked time. If nothing is set on either the member or the property, no cost is recorded for that task.

These rates feed the expected housekeeping cost shown on tasks and in reporting. They are kept separate from your property profit & loss.

Related

• Cleaning Tasks -- How tasks are created and managed
• Checklists -- Create cleaning checklists for your team
• Housekeeping Dashboard -- Property status at a glance
• Team -- Invite and manage team members