Task Types
hejGuide tasks fall into two broad groups: manual tasks that you create yourself, and system-generated tasks that hejGuide raises automatically when something needs your attention. Every task carries an internal category that tells you where it came from -- but, importantly, you do not pick a "type" when you create a task.
TIP
There is no Checklist / Reminder / Inspection / Maintenance / Custom type picker, and no per-task checklist-items feature. A manual task is simply a title, an optional note, and a few scheduling fields. Step-by-step cleaning checklists live in the Housekeeping module, not on individual tasks.
Manual tasks
When you click New Task, you create a manual task. These are flexible, general-purpose items for anything you want to track -- restocking supplies, arranging a repair, a one-off errand, a follow-up call. Manual tasks have no special fields beyond the title, an optional note, urgency, due date, assignee, and an optional link to a booking. See Managing Tasks for the full create flow.
Internally every manually created task is filed under the manual category.
System-generated tasks
hejGuide watches your account and automatically creates tasks when it spots something that needs doing. These appear in your task list alongside your manual tasks. Each one belongs to a system category that reflects what triggered it, for example:
| Category | Raised when |
|---|---|
| Unread / unanswered message | A guest message is sitting unread, or a conversation has gone without a reply |
| Overdue payment | A booking has a payment past its due date |
| Failed email | An automated email could not be delivered |
| Sync error | A Channel Manager / OTA sync failed for a listing |
| Missing guest info | A booking is missing the guest's email or phone number |
| Check-in | A guest needs a check-in invitation or reminder, or a check-in link has expired |
| Cleaning / housekeeping | A turnover needs cleaning, or a housekeeping issue was reported |
System tasks resolve themselves when the underlying situation is fixed -- for example, an "overdue payment" task clears once the guest pays, and an "unread message" task clears once you open the conversation. You can also dismiss them manually if they're not relevant.
TIP
You don't configure system categories. They're built in, and the right ones surface automatically based on what's happening across your bookings, messages, payments, and listings.
Related
- Managing Tasks -- Create, filter, and complete tasks
- Task Automations -- Automatically create tasks from booking events
- Tasks Overview -- Module overview
- Cleaning Tasks -- Housekeeping-specific tasks and checklists