Taxes & VAT

hejGuide supports two levels of tax configuration:

1. Listing-level taxes -- Tourist tax, city tax, and other guest-facing taxes configured per listing in the Compliance tab. These are automatically included in booking totals and synced to the Channel Manager. See Compliance & Regulations for details.

2. Product-level VAT -- VAT rates applied to products and services (cleaning fees, extras). Managed in the Products module and applied via rate plans.

This page covers product-level VAT and tax sets.

VAT Rates

VAT rates are shared across your account and can be applied to individual products and rate plans.

Managing VAT rates

1. Go to Products & Services → Settings (or Rates → Tax Rates)
2. Add a new rate with a name and percentage (e.g., "BTW 21%", "VAT 10%")
3. The rate becomes available for selection in rate plans and products

Assigning VAT to a rate plan

1. Open a rate plan
2. In the Tax section, select a VAT rate
3. The percentage is applied to the booking subtotal
4. Save the rate plan

Example: 21% VAT on a €1,000 booking = €210 tax → €1,210 total

Tax Sets (Multiple Taxes)

For properties that need to charge multiple product-level taxes, create a tax set that groups them together.

1. Go to Rates → Tax Sets → New Tax Set
2. Add individual tax items
3. Assign the tax set to your rate plan

Tax item types

Each item in a tax set has a type that determines how it's calculated:

Type	How it works	Example
Percentage	% of the booking subtotal	21% VAT
Fixed per night	Flat amount × number of nights	€2.50/night
Fixed per person per night	Flat amount × guests × nights	€1.50/person/night
Fixed per stay	One-time flat amount	€25

Calculation example

Booking: 5 nights, 2 guests, €150/night subtotal = €750

Tax item	Type	Rate	Calculation	Amount
VAT	Percentage	21%	€750 × 0.21	€157.50
Service fee	Fixed per stay	€10	€10 × 1	€10.00
			Total taxes:	€167.50
			Grand total:	€917.50

Creating a tax set

1. Go to Rates → Tax Sets
2. Click New Tax Set
3. Give it a name (e.g., "Standard VAT")
4. Click Add Item for each tax component:
   • Set the name (e.g., "BTW")
   • Choose the type (percentage, fixed per night, etc.)
   • Enter the rate/amount
5. Drag items to reorder
6. Click Save

TIP

Create separate tax sets for different regions if your properties are in different cities or countries with different tax rules.

Assigning a tax set to a rate plan

1. Open a rate plan
2. In the Tax section, choose a Tax set
3. Save the rate plan

WARNING

You can use either a VAT rate or a tax set on a rate plan -- not both. If you need VAT plus additional fees, create a tax set that includes the VAT as one of its items.

Listing taxes vs. product taxes

	Listing taxes	Product taxes (VAT)
Purpose	Guest-facing taxes (tourist tax, city tax)	VAT on products and services
Where to configure	Listing → Compliance tab	Products module / Rate plans
Applied to	Accommodation price	Product line items
Channel Manager	Synced as city_tax	Synced as tax or fee
More info	Compliance	This page

Related

• Compliance & Regulations -- Listing-level taxes (tourist tax, city tax)
• How Pricing Works -- Where taxes fit in the calculation
• Creating Rate Plans -- Assign taxes to rate plans
• Charges & Extras -- See tax breakdown on bookings