Operations Report
The Operations tab shows how smoothly your business runs behind the scenes. It tracks task completion, housekeeping cleanings and time, issue resolution, guest message response times, pre-check-in completion, and email delivery -- so you can see where your team is keeping up and where things are slipping.
Accessing the Operations report
- Click Reports in the sidebar.
- Select Operations.
- Choose your date range using the period picker.
- Optionally select a specific listing, or leave it on "All properties" to see combined data.
What the report shows
Operational KPIs
Four headline cards for the period:
- Task completion -- The percentage of tasks marked completed.
- Avg completion time -- Average hours from a task being created to completed.
- Pre-check-in rate -- The percentage of bookings whose pre-check-in form was completed.
- Avg response time -- Average hours to reply to an inbound guest message.
Task overview, type, and urgency
A progress bar splits all tasks into completed, in progress, and pending. Two donut charts then break tasks down by type and by urgency, so you can see what kind of work dominates and how much of it is high priority.
Housekeeping issues
A summary of reported issues: total, resolved, and open, with a resolution-rate progress bar. When available, it also shows the average resolution time (from when an issue was reported to when it was resolved) and the total time logged against issues in the period.
Pre-check-in completion
The number of invites sent versus the number of pre-check-in forms completed, with the completion rate.
Housekeeping cleanings
A count of cleanings completed in the period, the average cleaning time in minutes, and a delta versus the previous period. Two lists break cleanings down per cleaner (with each cleaner's average minutes) and per property.
Time per person
A drill-down of housekeeping labor per person, combining cleaning time and logged issue worklog into a total. Expand a person to see each individual cleaning and issue entry with its date and duration.
Guest message response
The average response time in hours and the number of conversations it covers, with a quick health label (good, acceptable, or needs improvement). System-generated booking notifications are excluded, so only genuine guest replies count.
Email automation
Delivery stats for automated emails sent in the period: total sent, delivered, and failed, with a delivery-rate progress bar.
TIP
Average response time is one of the strongest drivers of guest satisfaction and OTA ranking. If it drifts above a few hours, consider saved reply templates or automations to keep first responses fast.
How to use the Operations report
- Spot bottlenecks. A low task completion rate or rising completion time points to a team that is overloaded.
- Manage cleaners fairly. Use cleanings per cleaner and time per person to balance workload and verify external staff hours before paying.
- Keep response times tight. Watch the guest message response health label and act before it turns red.
- Catch email problems early. A dip in delivery rate can mean bouncing addresses or a deliverability issue worth investigating.
Related
- Reports Overview -- Introduction to the Reports module
- Overview Report -- Headline KPIs and timeline
- Bookings Report -- The bookings list and CSV export
- Occupancy Report -- Track how full your properties are
- Channel Performance -- Compare booking sources