Your AI writing voice
Your AI writing voice is the style hejGuide uses whenever it drafts text for you — reply suggestions in the inbox, guidebook welcome messages, review replies and more. It captures how you write: your tone (warm, friendly, professional or playful), whether you address guests informally or formally, your typical reply length, and your characteristic greeting, sign-off and phrases.
Set it up under Account settings → AI, on the Host voice card.
How hejGuide learns your voice
There are three ways your voice gets set:
- Learned from your messages (automatic). Once you've replied to enough guests yourself, hejGuide can derive your voice from your own sent messages and review replies. It learns only from messages you wrote or edited — never from AI drafts you sent unchanged — so it picks up your style, not its own. Personal details like guest names, emails and phone numbers are removed before anything is analysed.
- Learned from your messages (on demand). In the voice setup, click Learn from my messages to do this immediately.
- Set it yourself. Answer a few short questions (or paste an existing description) and hejGuide drafts a voice from that.
When hejGuide learns your voice automatically, you'll see a Review your AI voice step on your dashboard checklist. Open it, check it sounds like you, and confirm.
Review or change it any time
On the Host voice card you can:
- Read the short summary of your voice — this is exactly what the AI sees with every draft.
- Adjust tone, length and how you address guests with one click.
- Click Edit to reopen the full setup, re-learn from your messages, or rewrite the summary by hand.
The Last updated date on the card shows when your voice last changed.
Good to know
- Your voice shapes style, not facts. Property details (rooms, rules, amenities) belong in About this property (for AI) on each listing.
- One voice per workspace: co-hosts drafting replies use the same voice, so guests always hear a consistent tone.
- Your voice only affects AI drafts — nothing is ever sent to a guest without you reviewing and sending it.