Browser Notifications

hejGuide can send you desktop notifications for new messages, bookings, and other important events — even when you're working in another tab. This uses your browser's built-in notification system and requires no additional software.

How It Works

When browser notifications are enabled, hejGuide checks for new events every 30 seconds. If something happens while you're not looking at the dashboard tab, a notification pops up on your screen. Click it to jump straight to the relevant page.

You'll receive notifications for:

• New guest messages — when a guest sends you a chat message
• New bookings — when a reservation is created
• Booking changes — when an existing booking is modified

TIP

When the dashboard tab is active, you'll see an in-app notification instead of a desktop popup.

Enabling Notifications

Google Chrome

1. Click the lock icon (or tune icon) in the address bar, to the left of the URL
2. Find Notifications in the dropdown
3. Change it from Block to Allow
4. Reload the page

Mozilla Firefox

1. Click the lock icon in the address bar
2. Click Connection secure → More information
3. Go to the Permissions tab
4. Find Send Notifications and select Allow
5. Reload the page

Alternatively: click the notification icon (a small bell or speech bubble) to the left of the address bar, then click Allow Notifications.

Safari (macOS)

1. Open Safari → Settings (or Preferences)
2. Go to the Websites tab
3. Select Notifications in the left sidebar
4. Find dashboard.hejguide.com in the list
5. Change the dropdown to Allow
6. Reload the page

Microsoft Edge

1. Click the lock icon in the address bar
2. Find Notifications in the dropdown
3. Change it from Block to Allow
4. Reload the page

Brave

1. Click the lock icon in the address bar
2. Find Notifications and change it to Allow
3. Reload the page

Still Not Working?

If you've allowed notifications but they're not appearing:

• Check your operating system settings — on macOS, go to System Settings → Notifications and make sure your browser is allowed to send notifications. On Windows, check Settings → System → Notifications.
• Check Do Not Disturb — notifications are silenced when Do Not Disturb or Focus mode is active.
• Try reloading — after changing permissions, reload the dashboard page.

Notification Preferences

You can control exactly which types of notifications you receive without disabling browser notifications entirely:

1. Go to Profile → Notifications (/profile/notifications).
2. Find the Push Notifications section.
3. Toggle individual notification types on or off:
   • New messages -- When a guest sends you a message.
   • New bookings -- When a new reservation is made.
   • Booking requests -- When a guest requests or inquires about a booking.
   • Booking changes -- When an existing booking is modified.
   • Cancellations -- When a booking is cancelled.
   • Blocked dates -- When dates are blocked or unblocked.
   • Payments -- When a guest pays online.
   • New reviews -- When a guest leaves a review.
   • Check-ins -- When a guest completes check-in.
   • Product orders -- When a guest orders an extra.
   • Housekeeping issues -- When a housekeeping issue is reported.
   • Task assignments -- When a task is assigned to you.

Notification status indicator

Your account page shows the current notification status:

• Enabled -- You will receive notifications when the tab is in the background.
• Blocked -- Notifications are blocked by your browser. Click the lock icon in your browser's address bar to allow them.
• Enable button -- Notifications have not been set up yet. Click the button to request permission.

Team member notifications

If you are a team member (co-host, cleaner, manager), you receive push notifications only for modules you have access to. For example, a cleaner with Housekeeping access will receive cleaning task notifications but not booking or message notifications.

Disabling Notifications

Follow the same steps for your browser above, but change the setting to Block or Deny instead of Allow.

Related

• Profile Settings — manage your account details
• Two-Factor Authentication — secure your account
• Permissions — control team member access levels